SHIPPING & DELIVERY POLICY
Last Updated: 19/09/2026
At TPRI, we aim to make sure your order reaches you safely and on time. Please read the following Shipping & Delivery Policy before placing your order.
1. ORDER PROCESSING
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive shipping/tracking information on your registered email address or mobile number, wherever available.
2. DELIVERY TIME
Orders are generally delivered within 5–8 business days after dispatch, depending on the delivery location.
Delivery timelines may vary for remote locations, during sale periods, holidays, or due to circumstances beyond our control.
The estimated delivery timeline shown at checkout, where available, should be considered indicative.
3. SHIPPING CHARGES
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, TPRI may offer free shipping promotions or other delivery-related offers. Such offers will be subject to the terms specified during the promotion.
4. DELIVERY AREAS
TPRI currently ships orders across India, subject to courier service availability for the provided PIN code.
Certain remote or restricted locations may have longer delivery timelines or may not be serviceable by our delivery partners.
5. TRACKING YOUR ORDER
Once your order has been dispatched, tracking details will be shared with you wherever tracking is available.
You can use the tracking information provided to check the status of your shipment through the relevant delivery partner.
Please allow some time for tracking information to become active after dispatch.
6. DELIVERY ATTEMPTS
Our delivery partners may make multiple attempts to deliver your order.
Please ensure that someone is available at the delivery address to receive the package.
If the order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated unsuccessful delivery attempts, the shipment may be returned to TPRI.
Additional shipping charges may apply if the order needs to be re-shipped due to incorrect information or circumstances attributable to the customer.
7. INCORRECT ADDRESS
Customers are responsible for providing an accurate and complete delivery address, including:
Full name
House/Flat number
Building/Street
Area/Locality
City
State
PIN code
Contact number
TPRI cannot guarantee changes to the delivery address after an order has been dispatched.
If you notice an error in your address, please contact us as soon as possible at:
Email: tpriorderinfo@gmail.com
Phone: +91 8082111709
8. DELAYED DELIVERY
While we aim to meet the estimated delivery timelines, delays may occur due to circumstances including:
Courier or logistics delays
Weather conditions
Public holidays
Natural disasters
Strikes or transportation disruptions
High order volumes
Incorrect or incomplete address information
Government restrictions
Other circumstances beyond our reasonable control
A delay in delivery does not automatically qualify an order for cancellation or refund where the order is otherwise successfully fulfilled.
9. LOST OR DAMAGED SHIPMENTS
If your package appears to be lost, damaged, tampered with, or incorrectly delivered, please contact TPRI at the earliest opportunity.
We may coordinate with the delivery partner to investigate the shipment and determine the appropriate resolution.
For damaged packages, we recommend taking photographs of the package and product immediately upon receipt and retaining the original packaging until the issue has been resolved.
10. OPEN PACKAGE / TAMPERED SHIPMENT
If the package appears visibly damaged or tampered with at the time of delivery, you may refuse delivery where the delivery partner permits such refusal and immediately contact TPRI.
If you accept a visibly damaged package, please document the condition of the package and contact us as soon as possible.
11. CASH ON DELIVERY
If Cash on Delivery (COD) is offered for your location, additional terms, minimum order values, serviceability restrictions, or confirmation requirements may apply.
COD availability may vary depending on the PIN code and courier service.
12. INTERNATIONAL SHIPPING
At present, TPRI ships primarily within India.
International shipping, if introduced, will be subject to separate shipping charges, delivery timelines, customs duties, taxes, and applicable import regulations of the destination country.
13. CONTACT US
For questions regarding shipping or delivery, please contact:
TPRI
Email: tpriorderinfo@gmail.com
Phone: +91 8082111709
Address: T-51, 507, Future Tower, Amanora Park Town, Hadapsar, Pune - 411028
Website: thetpri.com
By placing an order with TPRI, you acknowledge and agree to this Shipping & Delivery Policy.
